Experience


A) ABOUT YOUR BOOKING
   
(i)
 Each experience is subject to a fully refundable booking deposit, taken at the time of booking to guarantee the appointment time. This will be between £1 and £100 according to date and availability
 
(ii) At your ‘viewing’ (the big screen slideshow), this deposit will be refunded in the form of a discount off your photographic order. If no photographic order is made, the deposit will automatically be returned to the card with which it was paid, within 30 days of your appointment.
 
(iii) All appointments are subject to availability.
(iv) All our experiences are for over 18s. Strictly no under 18s. Please bring proof of age if you are lucky enough to look under 18!
(v)
If you arrive more than 20 minutes after your ‘arrival time’ (see booking confirmation for details), your appointment can no longer be guaranteed. We reserve the right to offer either a shortened makeup session or to cancel the appointment altogether. A no show charge would apply in the event of cancellation.
 
 
(vi)
All major credit/debit cards are accepted for phone bookings and online bookings.
   
B) NO SHOW CHARGES
   
(i) If for any reason you fail to attend your appointment, a no show charge of £100 will apply for each appointment. This charge INCLUDES any deposit already made and it will be applied to the card used for the original deposit.
 
(ii)
No show charges are applicable if you do not attend your appointment at your allocated appointment time, or you do not complete the full ‘experience’ (including makeup/photography and viewing sessions) on the day of your appointment.
 
   
C) AMENDING APPOINTMENTS
      Late availability
  If you book an appointment that is within the next 7 days, your appointment is non-cancellable and non-changeable.
      All other appointments
(i)
 If you need to change your appointment, please call the Experience Management Team immediately on 0845 863 8342.
(ii)
Only registered appointments can be changed (see section G(iv) below).
(iii)
Appointments are non-changeable within 7 days of your appointment date and are subject to £100 per appointment no-show charge if not attended (see section C for details).
(iv)
Appointment changes are subject to a £10 per appointment administration fee.
(v)
Any administration fees paid can be used towards the purchase of any “Elite Range” photographic package at your viewing session on the day of your appointment.
 
  Cancelling appointments
(i)
An appointment can be only be cancelled by contacting the Experience Management Team on 0845 863 8342.
(ii)
Appointments are non-cancellable within 7 days of your appointment date and are subject to £100 per appointment no-show charge if not attended (see section C for details).
 
(iii)
 Appointments can be cancelled within 7 days of making the booking if more than 7 days notice is given, subject to a £10 per appointment cancellation fee.
 
(iv)
After 7 days of making the booking, appointments are subject to a £25 per appointment cancellation fee if more than 14 days notice is given.
 
(v)
After 7 days of making the booking, appointments are subject to a £50 per appointment cancellation fee if more than 7 days and less than 14 days notice is given.
 
(vi) Any deposit you have already made will be deducted from the cancellation fee.
   
D) SALE OF DOUBLE MONEY VOUCHERS
   
(i) A Double Money Voucher (DMV) purchased prior to your appointment entitles you to a discount off your photographic order of twice the value of your DMV.
 
(ii) DMVs can be used towards the purchase of any “Elite Range” photographic package or any individual items from the Doubletake Studios (DTS) Standard price list.
 
(iii) DMVs cannot be used towards any other special offers run by DTS from time to time.
(iv) Within 7 days of the date of purchase and on receipt of a written request, DTS will refund the full price paid for a DMV. The cancelled DMV must be returned to 19 Bakers Row, London, EC1R 3DG.
 
   
E) OTHER SPECIAL OFFERS
(i) Discounts and special offers provided on the day of your photoshoot will not apply to subsequent orders.
(ii) Complimentary package discount vouchers can be used towards the purchase of any “Elite Range” photographic package at your viewing session only on the day of your appointment.
 
(iii) Package discount vouchers cannot be redeemed for cash in part or whole.
(iv) Package discount vouchers cannot be replaced if lost or stolen.
   
F) SALES OF EXPERIENCE VOUCHERS
   
 (i) All experience vouchers are valid for 6 months from the date of purchase and experiences must be booked within 3 months of purchase.
 
(ii) Within 7 days of the date of purchase and on receipt of a written request, DTS will refund the full price paid for an experience voucher. The cancelled voucher must be returned to 19 Bakers Row, London, EC1R 3DG.
 
(iii) Promotional experiences (defined as any experience that is either complimentary or purchased at a discounted rate to the RRP published online at www.doubletake-uk.com) are valid for new clients only. Clients that have had an appointment in the previous 18 months are considered “existing” and are therefore not entitled to promotional experiences.
 
 
(iv) In instances where an existing client books a promotional experience at DTS, a minimum spend of £200 per experience will apply to the photographic order. If no additional order is made, there will be a charge of £200 per experience.
 
(v) Customers attending promotional photoshoot experiences must complete the entire experience which includes the viewing session (there is no obligation to purchase). In cases where a customer is unable to attend the ‘viewing’ session, a minimum spend of £200 per experience will apply to the photographic order. Double take reserves the right to choose the images included, although alternatives allowing the customer to make their choice will be sought where possible.
 
 
 
(vi) Experience Vouchers cannot be redeemed for cash in part or whole.
(vii) Experience Vouchers cannot be replaced if lost or stolen.
   
 G) GENERAL
   
(i) Your data may be used by Double DTS to advise you of products, services and special promotions and passed to its group, affiliated companies, agents, sub-contractors for research and analysis purposes. DTS may contact you by post, telephone, SMS text or email.
 
 
(ii)
DTS reserves the right to amend, vary or cancel these terms and conditions at any time.
(iii) All prices are in British pounds sterling inclusive of VAT unless stated otherwise.
(iv) All appointments must be registered – registration forms are included in Experience Packs and must be completed and returned prior to the appointment date. DTS reserves the right to amend, vary or cancel unregistered appointments unless they are ‘late availability’ appointments.
 
 
(v) These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
 
(vi) If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
 
 
(vii) If you breach these Terms and Conditions and DTS ignores this, DTS will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
 
(viii) DTS shall not be liable for any breach of these Terms and Conditions beyond its reasonable control.
(ix) A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.